The entire point of this is get referral contact info.

Asking for referral names / phone / email is the most important part!

The script below is for inspiration - please don't read it like a robot - add your own personality and choose your own words.

Small talk and chit chit help you both feel comfortable.

DO NOT CALL IT A SURVEY - IT MAKES PEOPLE FEEL WEIRD :-)

You're just calling to check in on them, and the questions will help guide the conversation.

Original Client Name *
Original Client Name
Hi, this is _____ from North Park Massage. Is (CLIENT NAME) available? Hi, I’m calling to check how you’ve been feeling since your last massage?
Perfect, thanks for your time!
Perfect, thanks for your time!
Did the quality of the massage meet your expectations?
Did the massage therapist address your areas of concern?
Did the massage therapist provide personalized service and advice?
Thank you for your time. North Park Massage is a very small company and your feedback is invaluable - we use your insights to offer specific training for our staff.
Is there anyone you know who would also like a massage?
If you have their phone number or email we can offer them a 25% off discount for their first massage. Its actually the largest discount we offer and its only available if you refer them personally.
And just to let you know - If 3 people that you have referred book an appointment then you'll get a complimentary 30 minute massage.
REFERRAL 1
REFERRAL 1
REFERRAL 1 PHONE
REFERRAL 1 PHONE
REFERRAL 2
REFERRAL 2
REFERRAL 2 PHONE
REFERRAL 2 PHONE